Delivery & Order Updates
Shipping Policy
Big Green Egg offers Free Worldwide Shipping on eligible orders. Please review our processing, delivery, tracking, address, customs, and package support details before placing your order.
Free Worldwide Shipping
Big Green Egg provides Free Worldwide Shipping. There is no additional standard shipping charge for eligible orders delivered to supported destinations worldwide.
Shipping availability may depend on the destination, order details, product availability, and delivery requirements. If we need additional information to complete your shipment, our customer service team will contact you.
Shipping Rates
Standard shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service and will be covered by us if such fees occur.
Order Processing & Delivery Time
After your order is placed, we begin preparing it for shipment. Processing and delivery times may vary slightly during busy periods, holidays, or when additional order review is required.
Order Processing
Orders are typically processed within 1–3 days after the order is confirmed.
Estimated Delivery
Estimated delivery time is 2–5 days after shipment, depending on the destination and delivery conditions.
Tracking Updates
Tracking information usually updates within 1–3 days after shipment.
Shipping Destinations
Big Green Egg offers Free Worldwide Shipping to supported destinations. Please make sure your delivery address is complete and accurate before submitting your order.
Some locations may require additional delivery review due to local restrictions, address limitations, product availability, or delivery service coverage. If your address cannot be served, we will contact you using the email address provided with your order.
Tracking Your Order
Once your order has shipped, tracking details will be sent to the email address used at checkout when available. Please allow 1–3 days after shipment for tracking information to update.
- If tracking does not update immediately, please check again after the carrier scan is completed.
- If your tracking link appears inactive, it may still be waiting for the first shipment update.
- If you have not received tracking details after the expected update window, contact us for help.
For shipping support, email Big Green Egg at [email protected].
Wrong or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, phone field if required, and email address before placing your order.
If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.
Big Green Egg is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.
Customs, Duties, Taxes & Government Charges
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Customers will not be charged separately by Big Green Egg for customs duties, import taxes, brokerage fees, or other government charges related to standard Free Worldwide Shipping.
If you receive a notice requesting customs or import payment for your order, please contact us before making any payment so we can review the issue and provide assistance.
Lost, Delayed, or Damaged Packages
Delivery delays can happen due to weather, address issues, customs review, high shipping volume, local restrictions, or other events outside normal processing. If your package appears delayed, please check the tracking information first.
- Delayed package: Contact us if tracking has not updated for several days or the delivery estimate has passed.
- Lost package: Email us with your order number and tracking details so we can review the shipment status.
- Damaged package: Contact us as soon as possible and include photos of the packaging, product, label, and any visible damage.
- Wrong item or missing item: Send your order number, item details, and photos of what you received so we can investigate.
Please keep all packaging materials and product contents until your request has been reviewed.
Order Changes and Cancellations
If you need to update or cancel an order, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipment, but we will review your request and provide the available options.
Include your order number, the email address used at checkout, and a clear description of the change you are requesting.
Contact Us About Shipping
For order processing questions, delivery updates, tracking support, address issues, customs notices, or damaged package help, contact Big Green Egg customer service at [email protected].
Please include your full name, order number, email address used at checkout, and any tracking information available so we can assist you more efficiently.
