Privacy & Data Use
Privacy Policy
Big Green Egg respects your privacy. This policy explains how we collect, use, protect, and retain customer information when you visit our website, place an order, contact us, or interact with our store.
Information We Collect
Big Green Egg may collect information you provide directly, information related to your order, and basic website activity information when you use our online store.
- Contact details, such as your name, email address, billing details, and delivery details.
- Order information, including products purchased, order number, transaction status, and support history.
- Account information, if you create or use a customer account.
- Messages you send through email, contact forms, or customer support requests.
- Device and website usage information collected through cookies or similar technologies.
How We Use Information
We use customer information to operate our store, process orders, provide support, improve the shopping experience, and communicate with customers when needed.
Order Processing
We use order details to confirm purchases, process payments, prepare orders, provide updates, and respond to order-related questions.
Customer Support
We use the information you provide to answer questions about orders, shipping, returns, exchanges, products, and account help.
Store Improvement
We may use website activity and customer feedback to improve page performance, product information, checkout flow, and support quality.
Payment Information
Big Green Egg may offer payment options through PayPal, Stripe, and Credit Card processing. Payment information is handled through secure payment processing systems and is used to complete transactions, prevent fraud, manage payment confirmations, and support order records.
We do not ask customers to send full card numbers, passwords, or sensitive payment credentials by email. If you contact us about a payment issue, please only include the information needed to identify your order.
Cookies and Analytics
Big Green Egg uses cookies and analytics-related technologies to support website functionality, understand how visitors use the store, remember preferences, help maintain security, and improve the customer experience.
- Essential cookies may help the website function properly and support shopping features.
- Preference cookies may help remember certain browsing or store settings.
- Analytics cookies may help us understand page visits, traffic patterns, and store performance.
- Advertising or measurement cookies may help evaluate marketing activity if used.
You can usually manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Email Marketing
If you subscribe to Big Green Egg email marketing, we may use your email address to send product updates, store news, promotional messages, or related customer communications.
You can opt out of marketing emails by using the unsubscribe option included in the email or by contacting us at [email protected]. Even if you opt out of marketing emails, we may still send non-marketing messages related to orders, account activity, support, or policy updates.
Service Providers
We may work with service providers that help operate the store, process payments, manage orders, provide customer support, send emails, analyze website activity, prevent fraud, or support other business functions.
These service providers are permitted to use customer information only as needed to provide services to Big Green Egg or as otherwise required by applicable rules and their own service terms.
Data Security
Big Green Egg uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, online store, email system, or digital transmission method can be guaranteed to be completely secure.
Customers should protect account login details, avoid sharing sensitive information by email, and contact us promptly if they believe their account or order information has been misused.
Data Retention
We retain customer information for as long as needed to provide our services, manage orders, maintain business records, resolve disputes, prevent fraud, meet legal or accounting obligations, and support customer service.
When information is no longer needed, we may delete, anonymize, or securely retain it according to applicable requirements and operational needs.
Customer Privacy Rights
Depending on your location, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or objection to certain uses of your information.
You may also be able to opt out of certain marketing communications or manage cookie preferences through your browser settings. To submit a privacy request, contact us at [email protected].
We may need to verify your identity before completing certain privacy requests.
Children’s Privacy
Big Green Egg is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.
International Users
Customers and visitors may access the Big Green Egg website from different regions. By using our store or providing information to us, you understand that your information may be processed, stored, or handled in locations where our store operations or service providers are active.
Privacy protections and legal rights may vary depending on your location.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our store operations, technology, legal requirements, or customer privacy practices.
When this policy changes, we will update the “Last updated” date near the top of this page. We encourage customers to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, your customer information, or a privacy request, contact Big Green Egg at [email protected].
