Customer Support
Contact Big Green Egg
Have a question about your order, product selection, shipping update, return, exchange, or account? Our support team is here to help you get the information you need.
How to Reach Us
For customer support, please email Big Green Egg at the address below. We do our best to reply within 24–48 hours during customer service hours.
What We Can Help With
Send us a message whenever you need help with your shopping experience. To make your request easier to review, please choose the topic that best matches your question.
Order Support
Need help with an order confirmation, item detail, order update, or account-related order question? Contact us with your order information.
Shipping Support
Have a question about delivery status, shipping details, or a package update? Send your order number so we can review your request.
Returns & Exchanges
Need help with a return or exchange request? Please contact us before sending anything back so we can provide the correct next steps.
Product Questions
Ask us about product details, compatibility, sizing, accessories, replacement parts, or general Big Green Egg product information.
Account Help
If you need support with account access, customer details, or order history questions, our team can help review your request.
Contact Form
Use the contact form on this page if available, or email us directly at [email protected] with your support request.
What to Include in Your Message
The more detail you include, the faster we can understand your request and send a helpful reply.
- Your full name and the email address used for the order.
- Your order number, if your question is order-related.
- The product name, item detail, or accessory you are asking about.
- A clear description of the issue or question.
- Photos or screenshots, if they help explain the request.
Customer Service Hours
Big Green Egg customer service is available Monday–Friday, 9:00 AM–6:00 PM. Messages sent outside these hours will be reviewed during the next available support period.
Our usual response time is 24–48 hours. During busy periods, complex requests may require additional review, but we will respond as soon as we can.
Your Privacy Matters
Please only include information needed to help us review your request. Any details you share through email or the contact form will be used to understand and respond to your customer support question.
We’re Here to Help
Whether you have a question about an order, shipping, a return, an exchange, a product, or your account, Big Green Egg support is ready to assist. Email us at [email protected] and we will get back to you within 24–48 hours.
